One tiny split-second error, a single decision made too late, poor communication or social tensions in the team, any of these can cause inefficiencies, incidents or even an airplane to crash.
Lessons learned from more than 500 losses of large commercial aircraft plus thousands of other accidents and incidents over the past six decades resulted in the development of the so-called ‘Standard Operating Procedures’, or as pilots call them: “blood and tears procedures”.
Our training is also based on this CRM, enhanced with specially designed techniques to build the bridge into your specific company environment.
CHANGE MANAGEMENT
- Implementation of efficient procedures for success-critical scenarios
- Development of effective structures
- Defining of stringent task management rules
- Process optimization (risk and quality management)
- Implementation of highly efficient error management and problem-solving methods (time critical and not time critical)
- Starting and integrating resulting cultural challenges into the change process
- Implementation of adequate training methods (Evidence Based Training) – initial and recurrent
DIGITALIZATION
- Creation and handling of digital checklists
- Development of digital Operation Manuals including processes, procedures, practices and policies
- Development and implementation of digital training modules (highly effective interactive computer or web based training)
GOVERNANCE
- Integrative and effective leadership
- Team building focus
- Decision making under pressure
- Specialized leadership & management coaching, e.g. in full-flight simulator
